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Resource Centre - E-mail Support

Please click on a tutorial below:

• E-mail setup guides
• How to set up an e-mail account on Microsoft Outlook Express
• How to set up an e-mail account on Microsoft Outlook 2007
• How to set up an e-mail account on Microsoft Outlook 2003
• How to set up an e-mail account on Microsoft Windows Mail on Vista
• How to set up an e-mail account on Mac Entourage
• How to set up an e-mail account on Mac Mail
• How to set up an e-mail account on Thunderbird
• How to set up an e-mail account on IncrediMail

• E-mail backup guides
• How to back up your e-mails from Microsoft Outlook Express
• How to back up your e-mails from Microsoft Outlook
• How to back up your e-mails from Microsoft Mail on Vista
• How to back up your e-mails from Mac Mail
• How to back up your e-mails from Thunderbird

• E-mail troubleshooting
• E-mail troubleshooting checklist

Set up an e-mail account on Microsoft Outlook Express

1. Open Microsoft Outlook Express. Click on "Tools" in the menu bar, then go to "Accounts".

2. 

2. This opens the Internet Accounts pop-up window. Click on the "Mail" tab to the top.

   If this is the first time you are starting Outlook Express, there would be no email accounts listed on this window.

3. 

3. To add a new mail account, click on the "Add" button and then click on the "Mail" option, which opens to the side (See the image below).

4. 

4. This will then open the Internet Connection Wizard pop-up window. Enter your name in the Display Name field and click on "Next".

5. 

5. The wizard will then ask for your e-mail address. Enter the full e-mail address, and click "Next".

6. 

6. In this step, you need the incoming and outgoing e-mail servers and the type of the incoming e-mail server.

   The incoming mail server is a POP3 server, so from the dropdown menu, select "POP3".

   The next option asks for the name of your Incoming mail server. Enter the following: pop.example.co.za ("example" is your domain name).

   You then havee to enter the name of your Outgoing mail server. Enter the following: smtp.example.co.za ("example" is your domain name), and click "Next"

7. 

7. The last information that you will enter to complete the setup of your new e-mail account is the username and password for your email account. We would havee sent your username and password to your existing e-mail address on the day you havee registered with ParkHost. (If you do not havee this information anymore, you can call us and we will re-send it to you.)

   There should be no tick in the checkbox for "Log on using Secure Password Authentication". Please remove it, if it is checked.

   Then click on the "Next" button.

8. 

8. Click on the "Finish" button in the next pop-up window to complete the setup.

9. 

9. You will see a new e-mail account has been added to the Accounts list. The account is referred by its server name.

10. 

10. Next you havee to enable SMTP Authentication. Double click on your new e-mail account and select the "Servers" tab.

    Add a tick to the checkbox that states, "My server requires authentication". Click on "Apply" and then on "OK".

11. 

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Set up an e-mail account on Microsoft Outlook 2007

1. Open Microsoft Outlook 2007. Click on "Tools", and then click "Account Settings" from the toolbar.

2. 

2. This will open the Account Settings pop-up window. Click on the "E-mail" tab, if it is not automatically selected, then click "New".

3. 

3. The Choose E-mail Service window will appear. Choose the "Microsoft Exchange, POP3, IMAP or HTTP" option, and then click "Next".

4. 

4. The "Auto Account Setup" screen appears. Leave these fields empty and select the "Manually configure server settings or additional server types" option and click "Next".

5. 

5. The "Choose E-mail Service" screen will appear again. Choose "Internet E-mail", then click "Next".

6. 

6. This will open the "Internet E-mail Settings" pop-up window.

   Enter your name and surname in the Your Name field .

   Enter your entire e-mail address in the E-mail address field.

   For Account Type, choose "POP3".

   The next option asks for the name of your Incoming mail server. Enter the following: pop.example.co.za ("example" is your domain name).

   You then havee to enter the name of your Outgoing mail server. Enter the following: smtp.example.co.za ("example" is your domain name).

   The next information that you will enter is the username and password for your email account. (We would havee sent your username and password to your existing e-mail address on the day you havee registered with ParkHost. If you do not havee this information anymore, you can call us and we will re-send it to you.)

   There should be no tick in the checkbox for "Log on using Secure Password Authentication". Please remove it, if it is checked.

   Then click on the "Next" button.

7. 

7. Click the "More Settings" button. The Internet E-mail Settings pop-up window will appear. Choose the "Outgoing Server" tab and check "My outgoing server (SMTP) requires authentication". Select "Use same settings as my incoming mail server"

8. 

8. Next you must click the "Advanced" tab. Change the Outgoing Server (SMTP) port number to 587 and click "OK"

9. 

9. The add New E-mail Account screen will still be visible. Click on "Next" and then "OK". The setup is now complete.

10. 

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Set up an e-mail account on Microsoft Outlook 2003

1. Launch Microsoft Outlook 2002 or 2003 Select "Tools" from the top menu bar and click "Email Accounts".

2. 

2. The Add a new email account pop-up window will appear. Select "Add a new e-mail account" and click "Next"

3. 

3. Select "POP3" as the server type, and click "Next"

4. 

4. On the Internet E-mail Settings (POP3) window, enter your information as follows:

   Enter your name and surname in the Your Name field.

   Enter your entire e-mail address in the E-mail address field.

   The next option asks for the name of your Incoming mail server (POP3). Enter the following: pop.example.co.za ("example" is your domain name).

   You then havee to enter the name of your Outgoing mail server (SMTP). Enter the following: smtp.example.co.za ("example" is your domain name).

   The next information that you will enter is the username and password for your email account. (We would havee sent your username and password to your existing e-mail address on the day you havee registered with ParkHost. If you do not havee this information anymore, you can call us and we will re-send it to you.)

   There should be no tick in the checkbox for "Log on using Secure Password Authentication". Please remove it, if it is checked.

   Then click on the "More Settings" button.

5. 

5. The Internet E-mail Settings pop-up window will appear. Click the "Outgoing Server" tab. Please ensure that the My outgoing server (SMTP) requires authentication checkbox is selected, as well as Use same setting as my incoming mail server.

6. 

6. Select the "Advanced" tab from the top and change the Outgoing Server (SMTP) port to 587 and click on "OK"

7. 

7. The Internet E-mail Settings (POP3) window will still be open. Click "Next" and then on "Finish". The setup is now complete.

8. 

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Set up an e-mail account on Microsoft Windows Vista Mail

1. Open Windows Mail (Click "Start" then click "All Programs" and then click "Windows Mail").

   Select "Tools" from the menu bar and then click on "Accounts".

2. 

2. This will open the Internet Accounts pop-up window. Click on the "Add" button.

3. 

3. You will be prompted to Select Account Type. Select "E-mail Account" and click "Next".

4. 

4. In the next window you will enter your name and surname and click "Next".

5. 

5. Next you will be prompted for your e-mail address. Enter your full e-mail address and click "Next".

6. 

6. For Incoming e-mail server type, choose "POP3".

   The next option asks for the name of your Incoming mail (POP3 or IMAP) server. Enter the following: pop.example.co.za ("example" is your domain name).

   You then havee to enter the name of your Outgoing e-mail (SMTP) server. Enter the following: smtp.example.co.za ("example" is your domain name).

   Add a tick in the checkbox for Outgoing server requires authentication and click "Next".

7. 

7. Enter your full e-mail address in the E-mail username field.

   Enter your password in the Password field. (We would havee sent your username and password to your existing e-mail address on the day you havee registered with ParkHost. If you do not havee this information anymore, you can call us and we will re-send it to you.)

   Click "Next"

8. 

8. A Congratulations message will appear. Click "Finish".

9. 

10. Now we havee to enable SMTP authentication. Your new e-mail account should be visible. Click on the "Properties" button.

    (If the Internet Accounts window has been closed, you can reach the properties window by clicking on "Tools" from the menu bar and then click on "Accounts".)

11. 

10. Click on the "Advanced" tab. Change the Outgoing mail (SMTP) port number to 587. Click "Apply" and then on "OK".

    The setup is now complete.

11. 

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Set up an e-mail account on Mac Entourage

1. Open Entourage. Click on "Tools" and select "Accounts".

2. 

2. Select "Mail" and click "New".

3. 

3. The Account Setup Assistant window will appear. Click "Configure Account Manually".

4. 

4. A pop-up window will appear asking for the Account Type, select "POP" and click "OK".

5. 

5. The Edit Account window will now be visible.

   Complete the Account name field with your e-mail address, and add your name and surname in the Name field.

   Enter your e-mail address in the E-mail address field.

   The Account ID will be your e-mail address, and the POP sever will be "pop.example.co.za" ("example" is your domain name). Enter your e-mail password in the Password field.

   In the SMTP server field, enter smtp.example.co.za ("example" is your domain name) and click on the "Click here for advanced sending options" button.

6. 

6. Add a tick in the Override default SMTP port box and add the number 587. Place a tick in the SMTP server requires authentication box and click on the small square in the top left corner.

   Click on "OK" and close the Account Setup Assistant window.

   The setup is now complete.

7. 

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Set up an e-mail account on Mac Mail

1. Open Mac Mail and from the Mail tab select "Preferences".

2. 

2. The Accounts window will appear. Click the Accounts icon (icon of @ sign) in the Mail Preferences window. Click the + sign at the bottom left of the page to add an account.

3. 

3. Enter your name and surname in the Full Name field, as well as your e-mail address and password in the respective fields. (We would havee sent your and password to your existing e-mail address on the day you havee registered with ParkHost. If you do not havee this information anymore, you can call us and we will re-send it to you). Click "Continue".

4. 

4. Select "POP" for the Account Type and add your full name in the Description field.

   For Incoming Mail Server insert pop.example.co.za ("example" is your domain name) and add your e-mail address in the User Name field.

   Enter your password in the Password field. (We would havee sent your and password to your existing e-mail address on the day you havee registered with ParkHost. If you do not havee this information anymore, you can call us and we will re-send it to you)

   When the Incoming Mail Security option appears, ignore this and click "Continue".

5. 

5. Add your full name in the Description field. The Outgoing Mail Server will be "smtp.example.co.za" ("example" is your domain name)

   Add a tick in the Use Authentication checkbox.

   Next you will add your e-mail address in the User Name field.

   Enter your password in the Password field. (We would havee sent your and password to your existing e-mail address on the day you havee registered with ParkHost. If you do not havee this information anymore, you can call us and we will re-send it to you)

   Click "Continue".

6. 

6. An account summary will be displayed to confirm all the details entered in the previous steps. If this is correct, tick the Take account online checkbox and click "Create".

   The setup is now complete.

7. 

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Set up an e-mail account on Thunderbird

1. Open Mozilla Thunderbird. Select "File" from the menu bar, then go to "New". Another dropdown menu appears, select "Account"

2. 

2. The Account Wizard appears. Select "Email account" and click "Next".

3. 

3. Enter your name and surname in the Your Name field and your e-mail address in the Email Address field. Click "Next".

4. 

4. The following window will require the Server Information. Select the "POP" option and enter the following in the Incoming Server field: pop.example.co.za ("example" is your domain name).

   Add a tick in the "Use Global Inbox" checkbox.

   Then in the Outgoing Server field, enter smtp.example.co.za ("example" is your domain name) and click "Next".

5. 

5. Enter your e-mail address in both the Incoming user Name and the Outgoing User Name fields. Click "Next"

6. 

6. The following window will require your Account Name. Enter your e-mail address here again. Click "Next"

7. 

7. Next a verification window will appear, with all the details entered in the previous steps. Verify that the information is correct and click "Finish".

   Enter your username and password when prompted. Select the checkbox for the Password Manager to remember the password and click "OK".

   (We would havee sent your username and password to your existing e-mail address on the day you havee registered with ParkHost. If you do not havee this information anymore, you can call us and we will re-send it to you.)

8. 

8. Now SMTP authentication needs to be enabled. From the toolbar, click on "Tools", then select "account Settings".

9. 

9. From the white block (to the right of the pop-up window), select Outgoing Server (SMTP) and click "Edit".

10. 

10. The SMTP Server pop-up will appear. In the Port field, enter 587 and add a tick in the "Use name and password" checkbox. Enter your e-mail address in the User Name field and click "OK" to close the pop-up. Click "OK" to close the Account Settings window. The Setup is now complete.

11. 

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Set up an e-mail account on IncrediMail

1. Launch IncrediMail, click "Tools" and select "Accounts".

2. 

2. The Mail Accounts pop-up window will appear. If this is the first e-mail account you are adding, the block will be empty. Click "Add".

3. 

3. Select the "Let me configure settings myself" option and click "Next".

4. 

4. Enter your name and surname in the Your name field, and enter your e-mail address. Click "Next".

5. 

5. Next it requires some server information. Select "POP3" from the dropdown.

   Enter the following in the Incoming mail server field: pop.example.co.za ("example" is your domain name).

   For Outgoing mail server, enter smtp.example.co.za ("example" is your domain name). Click "Next".

6. 

6. You will then be prompted to enter your Username and Password. (We would havee sent your username and password to your existing e-mail address on the day you havee registered with ParkHost. If you do not havee this information anymore, you can call us and we will re-send it to you.)

   Click "Finish" once this information has been entered.

7. 
7. A "Congratulations" message appears. Click "Ok".
8. 

8. Your new account is now added and visible in the white block. Double click the account, or highlight it and click "Properties".

9. 

9. The Properties pop-up window will appear. Click on the "Servers" tab, and add a tick in the "My server requires authentication" checkbox.

10. 

10. Select the "Advanced" tab, and change the Outgoing mail (SMTP) port to 587. Click "OK". The setup is now complete.

11. 

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How to back up your e-mails from Microsoft Outlook Express

1. Open Outlook Express and click on "Tools" from the top menu bar and select "Options".

2. 

2. The Options pop-up window will appear. Select the "Maintenance" tab and click the "Store Folder" button.

3. 

3. The Store Location pop-up window will give you an address where the folder is. Select and copy the entire address (Ctrl + V).
   Click "cancel", and click "cancel" again.

4. 

4. Now go to My Computer. Paste the address in the address bar and click "Go". (if the address bar is not visible, right-click on the toolbar and select "Address Bar", then drag the address bar open.) Now press the "Enter" key

5. 

5. Select all of the content showing in the window and copy it to CD or DVD. The backup is now complete.

6. 

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How to back up your e-mails from Microsoft Outlook

1. Open Outlook, click on "Tools" and select "Options"

2. 

2. The Options pop-up window will appear. Select the "Mail Setup" tab and click the "Data Files" button.

3. 

3. This will open the Account Settings window. Select Personal Folders from the white block, and click on the "Open Folder" button.

4. 

4. Select the outlook.pst (this is the file with Microsoft Office Outlook Personal Folders extension) file and copy to CD or DVD. The backup is now complete.

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How to back up your e-mails from Microsoft Mail on Vista

1. Open Windows Mail and click on "Tools". Select "Export" and click "Messages".

2. 

2. The Windows Mail Export window will appear. Select Microsoft Windows Mail and click "Next".

3. 

3. Then click "Browse" and select the location to store the backup file.

4. 

4. Navigate to the location where you want to save the backed file. When you’ve navigated to where you want to save the backup file, type the name of the backup in the Folder field, and then click "Select Folder".

5. 

5. Select "All" if it is not automatically selected and click "Next".

6. 

6. The Export Messages window will appear, showing the process of your backup. When the export is complete, you will havee a folder in your specified location with the name you entered in step 4. The backup is now complete.

7. 

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How to back up your e-mails from Mac Mail

1. Open Mail, click on "Mailbox" and select "Archive Mailbox".

2. 

2. Select the destination to store the archive, click on "New Folder" if you have not created one already. Click on "Create". You can now burn this new folder to CD or DVD. The backup is now complete.

3. 

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How to back up your e-mails from Thunderbird

1. Exit Thunderbird and click on "Start". Select "Run" and type %appdata%. Click on "OK".

2. 

2. The Application Data window will appear. Double click the Thunderbird folder.

3. 

3. Select all the content in the window and copy to CD or DVD. The backup is now complete.

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E-mail troubleshooting checklist

Below is a list of information that our support team will require in order to resolve your problem, as well as some "DIY" solutions. If you are still unable to resolve your problem, please don’t hesitate to contact us for further assistance

1. E-mail software problems

1. Make sure that you are able to connect to the internet. If you are reading this online, there shouldn’t be a problem with your connection.

2. Make sure you havee the correct username and password entered in your mail program. (The software you use to view your e-mail, eg. Microsoft Outlook)

   Try re-typing your password (since you cannot see whether it is correct) and username. Ensure that you used the correct case. (UPPER CASE and lower case)

3. Try accessing your e-mail via Webmail. If you are still unable to access your e-mail account via your e-mail program, or Webmail, the problem may be with your username and/or password.

4. If you are able to access your account via Webmail, but not your e-mail program, the problem may be with your e-mail program configuration. Please compare the settings on your e-mail program and the settings found in our e-mail setup guides (Select your e-mail program here).

5. Please make a note of all error messagesyou receive, as well as which e-mail program you are using (including the version). This will help us to resolve your problem.

1. E-mail delivery problems

1. Are you experiencing the problem with incoming or outgoing mail?

2. Is the e-mail bouncing for all addresses at your domain or just specific addresses? (This is when other people are sending you an e-mail)

3. Is the e-mail bouncing for all addresses you are sending to or just specific addresses? (This is when you are sending other people an e-mail)

4. Do you have more than one e-mail address set up on your e-mail program? There could be a conflict between e-mail accounts.

5. If you are a new ParkHost client: Has your domain been transferred to ParkHost yet?

6. If you are a new ParkHost client: Has your old ISP removed your domain from their email and DNS servers and completely removed all outdated references to your domain from all servers on their network?

7. Existing ParkHost clients: Has your domain name expired?

8. Please collect a few bounced e-mails and forward it to our support team along with all headers and routing information.

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